1 Customer comes first
Customers are our everything
· Respect others and maintain the image of NEWFASHION at any place and any time
· Smile,even tin the face of complaints or misunderstandings and positively and proactively help customers.
· When communicating with customers,do not“pass the buck”to others-help the customer even if it is outside of responsibilities
· See things from the customer’s perspective,while adhering to the principles that satisfy both the company
· Anticipate customer needs well in advance.Prepare for and resolve an issue before it becomes a problem.
2 Teamwork and Cooperation
When working hand in hand as a team,ordinary people can do extraodinary things
· Actively work to become a part of the team,be willing to accept help from colleagues and cooperate with others to complete tasks.
· Before decisions are made,actively speak up with constructive opinions and fully join discussions;after decisions are made,regardless of any reservations in mind,consistently show support in words and with acions.
· Proactively share knowledge and experiences; actively offer colleagues help when necessary;utilize the synergy of the team to solve all the problems and overcome difficulties · Work well with different kinds of colleagues regardless of personal preferences,and embody the principle of“focus on the issue,not the person
· Maintain a sense of ownership,positively influence colleagues,as well as improve the spirit and atmosphere of the taam
3 Embrace change
Welcome change,encourage innovation
· Adapt to daily changes without complaints.
· Face changes with a rational mindset fully communicate and sincerely cooperate with others. · Accept and internalize change when facing difficulties and frustrations, Positively influence and guide colleagues.
· Take a long term view to innovate with new ideas and pioneer new trails
· Create changes which result in performance breakthroughs for the company.
4 Integrity
Honest and upright,in spirit and in acions
· Be honest and upright,with consistency in values and behavior.
· Accurately experss one’s opinion through the right channels following the right procedures;Propose alternatives and solutions when providing feedback or construcitve criticism.Be straightforward in experssing your ideas,while considering of the feelings of others
· Never circulate unverified information or speculation.Never discuss other people or personal issues irresponsibly behind people’s backs.Take comments and feedback from others in a positive manner-sometimes perponal development requires hearing both good and bad news.
· Admit mistakes and take responsibility in a courageous manner-always strive for improvement · Protect the company from dishonest actions-do the right thing to prctect the interests of the company.
5 Passion
Never give up.Always stay optimistic
· Embrace one’s own job,recognize and accept the culture of NEWFSAHION
· LOVE NEWFASHION,when working,put the interests of team and company above one’s self-interest.
· Treat one’s daily job with an active and positive mind,never give up when facing difficulites and frustration,always be self-motivated and strive to improve one’s performance. · Always influence,and bring along colleagues and team with optimism and a “can do”attitude · Constantly set hinger targets-today’s best achievements represent tomorrow’s minimun requirements 6 Honoring your job Professionalism and persistence,keep on improving
· Never put off today’s work until tomorrow.Only do work-related matters during office hours. · Follow necessary working procedures,avoid repeated mistakes.
· Keep on learning as well as self-improving,be results-oriented
· Arrange work according to priorities and do the right things
·Follow working procedures but avoid being paralyzed by focusing only on procedure,turning the complex into the simple,obtaining the best output with the least input.